PitchButler
Terms of Service
Last updated: 26 June 2026 · Privacy Policy
These Terms govern your use of PitchButler. By creating an account or using the service, you agree to them. If you are using PitchButler for an organization, you confirm you are authorized to bind that organization.
1. The service
PitchButler is a one-to-one B2B sales-outreach tool. It sends individual emails from a mailbox you connect, matches and reads the replies, qualifies interest with AI, and hands promising conversations to you. It is not a bulk or list-mailing platform.
2. Eligibility & accounts
Access is currently invite- and waitlist-based. You are responsible for your account credentials and for all activity under your account. Provide accurate information and keep it current.
3. Acceptable use
You agree that you will not use PitchButler to:
- send spam, bulk unsolicited mail, or messages to purchased or scraped lists in violation of applicable law;
- send deceptive, misleading, fraudulent, harassing, or unlawful content, or falsify sender or routing information;
- contact anyone who has opted out or who you are otherwise not permitted to contact;
- violate any applicable anti-spam, privacy, or data-protection law (including CAN-SPAM, GDPR, and CASL); or
- violate Google's or any provider's terms, or attempt to evade sending limits, reputation controls, or the kill switch.
4. Your responsibilities as the sender
You are the sender of, and are responsible for, the messages you send and the contact data you upload. You confirm that:
- you have a lawful basis to contact each recipient (for EU/EEA/UK contacts, typically legitimate interest for relevant B2B outreach);
- your messages are truthful, identify you, and relate to your legitimate business;
- you will promptly honor opt-out and deletion requests - PitchButler's permanent do-not-contact list assists with this, but responsibility remains yours; and
- you have correctly configured email authentication (SPF, DKIM, DMARC) for your sending domain.
As between you and PitchButler, you are the data controller for your contact data and PitchButler is your processor; our Data Processing Agreement governs that relationship.
5. Connecting Google / Gmail
By connecting a mailbox you authorize PitchButler to send and read mail on your behalf to operate the features described in our Privacy Policy. You can disconnect at any time from Settings or revoke access in your Google Account; on disconnect we revoke our token and delete the Gmail-derived content we stored.
6. Sending limits & reputation controls
To protect deliverability and your domain, PitchButler enforces per-account daily limits, a warm-up ramp, human-like pacing, sending windows, and an automatic kill switch on high bounce or spam-complaint rates. We may pause sending to protect you or the platform.
7. Fees
PitchButler is billed on prepaid credits. You buy a credit package up front, and credits are drawn down as you use the service - primarily for AI processing and for third-party data lookups such as email discovery and verification. Current package prices and credit amounts are shown at the point of purchase and may change; the price you see when you buy is the price that applies to that purchase.
Credits are consumed as the work is performed and each debit is recorded in an itemized ledger you can inspect in the product. If your balance goes below zero we pause new outreach (replies to existing conversations continue to flow); a materially negative balance pauses the account until it is topped up.
Credits are prepaid and, except where required by law, are non-refundable once consumed. Unconsumed credits may be refunded at our discretion on request. Credits have no cash value outside the service and are not transferable between accounts.
During beta, some accounts are operated free of charge or at a promotional rate. We will give reasonable notice before charging an account that is currently free. Prices are exclusive of VAT and other applicable taxes, which are added where required.
8. Intellectual property
PitchButler and its software are owned by us and our licensors. You retain ownership of your content and contact data. You grant us the rights needed to operate the service for you.
9. Disclaimers
The service is provided "as is" without warranties of any kind. We do not guarantee deliverability, replies, or specific outcomes, and we are not responsible for the content of the messages you choose to send.
10. Limitation of liability
To the maximum extent permitted by law, PitchButler is not liable for indirect, incidental, special, or consequential damages, or for lost profits, lost business, or lost or damaged data, and our total aggregate liability for all claims is limited to the amounts you paid us in the twelve months before the event giving rise to the claim.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for intentional misconduct or gross negligence.
11. Termination
You may stop using and close your account at any time. We may suspend or terminate access for breach of these Terms or to comply with law. On termination we delete or return your data as described in the Privacy Policy, subject to legal retention.
12. Governing law
These Terms are governed by the laws of Sweden, without regard to its conflict-of-laws rules, and the parties submit to the exclusive jurisdiction of the Stockholm District Court (Stockholms tingsrätt) as the court of first instance.
13. Changes
We may update these Terms; we will post the new "Last updated" date and, for material changes, notify account holders. Continued use after changes means you accept them.
14. Contact
Questions: hello@pitchbutler.io.