Support

We're here to help. Most issues have a fix one click away - start with the quick actions below.

Email support
Email

support@pitchbutler.io

First reply within 1 business day.

Hours

Mon–Fri, 9am–6pm CET

Urgent production issues - flag [URGENT] in the subject.

Status

All systems operational

Check live health in Settings Health.

Quick actions

Reconnect Gmail

Fix expired tokens or add a new sending account.
AI configuration

Update API keys, model selection, fallback chain.
Review stuck leads

Leads the AI couldn't process - needs a quick human look.
Thread review queue

Ambiguous reply matches that need a human to bind.

Common questions

My emails aren't sending - what should I check?

Three things to verify, in order:

  1. The Gmail account is still connected - check Settings Email Accounts. OAuth tokens occasionally expire.
  2. The campaign is active, not paused or draft - see Campaigns.
  3. Your account hasn't been auto-paused by the kill switch (triggered on high bounce or spam rate). The Health tab will show this.
Why is my account paused?

PitchButler auto-pauses sending when bounce rate or spam complaints cross a safe threshold. This protects your domain reputation.

Open Settings Health to see which signal triggered it. After cleaning up your lead list (or pausing the offending campaign), email us to lift the pause.

Leads are sitting in "stuck" - what does that mean?

Stuck = the AI couldn't confidently process the reply (low confidence, ambiguous intent, or the AI fallback chain exhausted).

Open Inbox Stuck to triage them. You can hand them off, mark as not-interested, or send back to the AI after editing the lead context.

Someone asked to be removed - what do I do?

Open the lead and click Mark do-not-contact. This is permanent - the contact will never be emailed again from any campaign on your tenant.

PitchButler's AI also detects opt-out language automatically and applies the flag for you. You'll see these in the activity log.

How do I import leads?

Go to Leads Import and upload a CSV. Required columns: email. Recommended: first_name, company, title.

You can also enrich leads from a domain - PitchButler will discover contacts and verify emails before queuing them.

Does PitchButler offer an API?

Public API is on the roadmap (M1). For now, CSV import + webhooks cover most integration cases. Email us with your use case and we'll add it to the priority list.

Help us help you faster

When you email support, include:

  • Your tenant / workspace name
  • The campaign or lead ID involved (if any)
  • What you expected vs. what happened
  • Approximate time it occurred (UTC if you can)